Eogogics

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+1 (703) 281-3525 www.gogics.com

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Sales, Customer Service, and Consulting Training

The concepts and strategies taught in these courses apply to both intra-organizational and external transactions. Recognizing that there are many different types of sales and service situations, each course is customized to your industry and audience.

Course ID	Days	Course Title
SELLING	2	The Art of Selling: The Science and the Psychology
CUSTSERV	2	Customer Service Excellence: Developing a Customer Centric Culture
SERVICE	2	Internal Consulting and Customer Service

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Knowledge Services: Consulting, R&D

Taught at Clients Sites Worldwide: Soft Skills and Technologies

Soft Skills
Technologies
- IP/Data Networks, Convergence
  - ATM, BGP, EoIP, IMS, IPv6, Mobile IP, MPLS, Multimedia, SIP, SNMP, VoIP
- IT Training & Certifications
- Network Engineering
  - Design, Operations, Management
- Optical: SONET/SDH, DWDM
  - Optical Networks Including SONET, SDH, DWDM, CWDM
- Security, Pub. Safety, Law Enforce
  - Security, Public Safety, Law Enforcement
- Systems Engineering
- Telecom for Special Audiences
  - Telecom for managers, strategists, equipment/application developers, and other special needs
Wireless and RF Communications
- 4G/4G+: 3G LTE, WiMAX, …
  - 4G, MIMO, OFDM
- CDMA, 1xRTT, EVDO
  - DSSS, CDMA, CDMA2000
- Cell Planning & Deployment
  - Antennas, RF Propagation, Wireless Network Basics, Cell Planning, Optimization, Traffic/Capacity, Site Acquisition, RF Safety
- GSM, GPRS, EDGE
  - GSM, GPRS/EGPRS
- iDEN™, TETRA
  - Trunked Radio Systems
- IN: CAMEL, IMS, SIP, SS7
  - Intelligent Networks, Value-Added Services
- Multi-technology
  - Overview, Comparison, and Evaluation
- RF, HF/VHF, Microwaves
- Satellite Communications
  - SATCOM training
- Short-Range, Other: WiFI...
  - WiFi, Bluetooth, ZigBee
- WCDMA: UMTS, HSPA
  - UMTS-FDD, UMTS-TDD, HSDPA, HSUPA

e-Learning: Online University, CBT/WBT

Webinars, e-Learning solutions for businesses

News: Eogogics Offers a Week of Hands-on VoIP/SIP Workshops Starting Late January 2008-01-09; Cutting Edge Telecom & IT Classes NOW in Wash., DC: UMTS, HSD/UPA, WiMAX, IMS/VoIP, Convergence+, Wireless Basics/Trends 2007-10-04; Eogogics Augments its Training Offerings with e-Publications Aimed at Technology Decision Makers 2007-09-20; Eogogics Rolls out a Complete Suite of RF Safety Services 2007-09-09; Eogogics Announces Public Seminars in Cutting Edge Telecom Technologies in Washington, DC 2007-09-04; More news…

Sales, Customer Service, and Consulting Training

Downsizing?: Check out our career transition courses

New or Enhanced Soft Skills Curricula

Professional Effectiveness

Interpersonal and Teamwork

Technical Communications

Management and Leadership

Project Management

Sales and Customer Service

Virtual Jobs

For Sales Reps and Virtual Admins in the US/Canada.

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Leaders in training and services on soft skills and technologies including IT, software engineering, root cause failure analysis, project management, SONET/SDH, DWDM, 4G, 3G LTE, WIMAX, UMTS, HSDPA, HSUPA, GSM, GPRS, EDGE, CDMA, 1xRTT, EVDO, iDEN, TETRA, CAMEL, SS7, WiFi, Bluetooth, HF, Satcom, ATM, IPv6, SNMP, IMS, SIP, VoIP, MPLS, public safety and security, and more.

Tel. +1 (703) 281 3525, +1 (888) 364 6442 (toll free in USA) | www.eogogics.com | www.gogics.com