Eogogics

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Sales, Customer Service, and Consulting Training

The concepts and strategies taught in these courses apply to both intra-organizational and external transactions. Recognizing that there are many different types of sales and service situations, each course is customized to your industry and audience.

Course ID	Days	Course Title
SELLING	2	The Art of Selling: The Science and the Psychology
CUSTSERV	2	Customer Service Excellence: Developing a Customer Centric Culture
SERVICE	2	Internal Consulting and Customer Service

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Knowledge Services: Consulting, R&D, Expert Witness

Course Catalog for Private Classes at Client Offices and on the World Wide Web

Soft Skills
Technologies
- IP/Data Networks, Convergence
  - ATM, BGP, EoIP, IMS, IPv6, Mobile IP, MPLS, Multimedia, SIP, SNMP, VoIP
- IT Training & Certifications
- Network Engineering
  - Design, Operations, Management
- Optical: SONET/SDH, DWDM
  - Optical Networks Including SONET, SDH, DWDM, CWDM
- OSS/BSS
  - NGOSS, eTOM, SID, TAM, More
- Security, Pub. Safety, Law Enforce
  - Security, Public Safety, Law Enforcement
- Systems & Engineering
- Telecom for Special Audiences
  - Telecom for managers, strategists, equipment/application developers, and other special needs
Wireless and RF Communications
- 4G/4G+: LTE, WiMAX, …
  - 4G, MIMO, OFDM
- CDMA, 1xRTT, EVDO
  - DSSS, CDMA, CDMA2000
- Cell Planning & Deployment
  - Antennas, RF Propagation, Wireless Network Basics, Cell Planning, Optimization, Traffic/Capacity, Site Acquisition, RF Safety
- GSM, GPRS, EDGE
  - GSM, GPRS/EGPRS
- iDEN™, TETRA
  - Trunked Radio Systems
- IN: CAMEL, IMS, SIP, SS7
  - Intelligent Networks, Value-Added Services
- Multi-technology
  - Overview, Comparison, and Evaluation
- RF, HF/VHF, Microwaves
- Satellite Communications
  - SATCOM training
- Short-Range, Other: WiFI...
  - WiFi, Bluetooth, ZigBee
- WCDMA: UMTS, HSPA
  - UMTS-FDD, UMTS-TDD, HSDPA, HSUPA

Online University: WBT/CBT, e-Learning

Web-based live and self-study courses, e-learning services

News: Eogogics Offers Classes on Emerging Telecommunications Taught Live on the Web 2009-08-26; Eogogics Offers Instructor-Led Online Classes on Demand 2009-06-05; PCIA and Eogogics Partner to Offer Enhanced Educational Opportunities for the Wireless Infrastructure Industry 2009-03-19; Eogogics Offers a Week of Hands-on VoIP/SIP Workshops Starting Late January 2008-01-09; Cutting Edge Telecom & IT Classes NOW in Wash., DC: UMTS, HSD/UPA, WiMAX, IMS/VoIP, Convergence+, Wireless Basics/Trends 2007-10-04; More news…