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course id: UNIFIED
duration: 2-3 day(s)

Course Title Unified Communications in Public Safety, Law Enforcement, and Homeland Security

Course type

Private Class

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Aimed At: Technical personnel in public safety, law enforcement, and homeland security arenas who need to undertake a comprehensive study of Unified Communications, from the high-level industry and architectural perspective to the low level protocols and internals.

Prerequisites: A working knowledge of the IP suite, data, voice and video protocols, along with a basic understanding of the principles of Quality of Service/Experience (QoS and QoE) will help fully appreciate the material covered in this course. Those who lack some or all of these prerequisites will still benefit from the course, though they may not be able to finish the lab work during class.

Course in a Nutshell

This intermediate-to-advanced course is intended to prepare an engineering audience for the sea change that is now occurring in communications. It provides the key knowledge and skills required to deal with the Unified Communications protocols, architectures, analysis and system testing, and to understand where Unified Communications -- as defined by multiple vendors -- fits into the overall public safety, law enforcement and homeland security capability, productivity and application set. Upon course completion, you will know everything needed to understand and deal with the next generation of applications as well as the network infrastructure required to support them. Highlights include:

Brief high level overview of UC and Web 2.0 industry landscape
Architectural overview of multiple vendors’ Unified Communications architectures
Protocol Workshop based upon a discovery learning approach
Emphasis on productivity and impact of UC on operations environment
Focus on Quality of Service (QoS) and Quality of Experience (QoE) issues
Security, Certificate Authorities, Encryption and Key Management

Customize It!: Customize this course to your group’s requirements at little-to-no added cost. We can teach distinct versions of this course tailored for audiences such as network planners, equipment/application designers, and less technical audiences such as managers, executives, business planners, sales/marketing specialists, and operations and support personnel. The specific topics discussed in the course, as well as the depth of treatment for each, can also be tailored to your need.