- Aimed At
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This course is aimed at supervisors, managers, purchasing personnel, manufacturing engineers, quality engineers, program managers, and others responsible for product conformance.
- Prerequisites
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The course assumes a process, industrial, manufacturing, inspection, quality assurance, or engineering background.
- Course in a Nutshell
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Quality Management is a comprehensive and intensive 3-day training program that presents the essential elements of an effective, proactive, prevention-oriented quality management program. The course focuses on quality measurement, Pareto-based continuous improvement concepts, statistical considerations, and the “nuts and bolts” of the quality management technologies,
This course develops and presents a results-oriented roadmap for implementing an effective quality management system.
- Customize It!
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Whatever the nature of your system and industry, we will customize the course to meet your specific needs and concerns. Here are some of the ways in which we can tailor the course to help you get more out of it:
- Add a “workshop day” to the course to allow the participants to work together to analyze quality management issues specific to your organization. The workshop day can be scheduled a few weeks after the course to allow time for applying the technologies presented in class under an experienced practitioner’s guidance.
- Schedule post-class follow-up consultation for ongoing quality management improvement.
- Learn How To
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- Develop an effective quality management system.
- Objectively identify quality management improvement opportunities.
- Work together to improve your quality management system.
- Course Outline
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Day 1
Introductory Concepts- Instructor and student introductions
- Quality definitions
- Defining customer requirements and expectations
- Internal and external customers
- Typical quality challenges
- Class exercises
Continuous Improvement Concepts- Documenting nonconformances
- Measuring quality
- Quality measurement systems
- Quality data collection and databases
- Pareto analysis
- Acting on Pareto analysis findings
- Class exercises
Day 2
Statistical Considerations- The normal curve
- Means and standard deviations
- Probabilities of failure
- Process capabilities
- Statistical process control
- Statistical process control implementation strategies
- Class exercises
Test and Inspection Improvement Opportunities- Designating inspection points
- Basic metrology and calibration concepts
- Inspector motivations
- Inspection limitations
- Product reliability, pass/fail criteria, and the operating characteristic curve
- Redundant inspection pitfalls
- Inspection elimination approaches
- Inspection risk and risk reduction strategies
- Class exercises
Day 3
Supplier Improvement Opportunities- Establishing sensible flowdown requirements
- Working with suppliers to improve quality
- Certified supplier programs
- Return to supplier issues
- Supplier rating systems
- Replacing recalcitrant suppliers
- Risks and risk reduction strategies
- Class exercises
Employee Involvement and Empowerment- Tapping your greatest resource
- Overcoming employee reluctance
- Creating a team environment
- Focus teams
- Suggestion programs
- Class exercises
Course Conclusion- Wrap-up.
- A suggested quality management improvement roadmap.
- Course critique.
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