Course ID

P-VOIPADV1

Duration

2 day(s)

Aimed At

IT and telecom professionals who are responsible for designing, implementing, and managing converged voice/data networks will benefit from this advanced tutorial.

Prerequisites

The participants should possess a couple of years of IT and/or telecommunications experience and familiarity with IP networks and protocols.

Course in a Nutshell

Historically, voice and data networks have evolved separately, the former using circuit-switching technologies; and the latter, packet-switching. However, the Digital Signal Processing (DSP) advances of the past decade have ushered in a new era where fixed and mobile wireless telephony, telecommunications and broadcast multimedia, audio and video, tele- and video-conferencing, and many other applications are all “converging” onto a single IP-based data networking infrastructure. We designed this advanced networking course for those with some prior exposure to VoIP concepts who wish to gain an in-depth understanding of the elements and architecture, management, maintenance, and security of a converged network. This course, along with its prequel, P-VOIP1, intended to meet the requirements of the CompTIA Convergence+ certification, will help you take advantage of the growing demand for VoIP professionals.

Course Outline

Introduction: Reviewing the Networking Basics

• Origins of the ISO (International Organization for Standardization)
• The OSI Reference Model and Converged Networks
• The Seven Layers of the OSI Reference Model
• Network Models
  • Centralized vs. Decentralized Networks
  • Branch-Edge Network Solutions; Edge Routers and Switches
  • Network Flattening vs. Tier Networks

Networking Components and Architecture

• Hardware Components as Used on a Converged Network
  • Routers (Multimedia Routers)
  • Switches (Managed, Unmanaged)
  • Differences between a Hub and a Switch
  • Store and Forward
  • Cut Through
  • Fragment Free
  • Adaptive Switching
• Servers
• Gateways
  • TDM / IP Gateway
  • SIP Gateway
  • H.323 Gateway
• Gatekeepers
• PBX (TDM, IP Only & Hybrid): Key Systems
• Private Branch Exchange or PBX
  • Hosted PBX
  • PBX Market Segments
• MCU: Multipoint Conferencing Unit
• Firewall
• CSU/DSU: Channel/Data Service Unit
• NT1
• Traffic Shapers
• Session Border Controller
• Session Border Controllers and Regulatory Issues
• In-line Power Components (Power over Ethernet)
• Power over Ethernet (PoE) Modes
• Wireless Access Points and Wireless Routers Using NAT
• Modems (e.g., Cable, DSL)
  • Dial Up Modems
  • DSL: Digital Subscriber Line
  • Cable Modems

Management, Maintenance, and Security

• Trouble-Ticketing Process
  • Log the Problem
  • Confirm the Problem
  • Troubleshoot the Problem
  • Troubleshooting Connectivity Problems
  • Escalate if Required
  • Close the Log
• Symptoms of Converged Network Problems
  • Poor Voice Quality
  • No Dial Tone
  • Loss of Feature Sets
• Converged Network Problems
  • Bandwidth Restrictions
  • Media Errors, Data Loss, Packet Loss and Rerouting
  • Protocol Mismatch
  • Jitter
  • Hardware Failure
  • MTU Issues
  • QoS Tags Being Dropped
• Tools and Commands to Monitor Network Performance in a Converged Environment
• Simple Network Management Protocol (SNMP)
• Remote Network Monitoring
  • Ping
  • Pathping
  • Traceroute
• QoS Monitoring Tools
• Bandwidth Monitoring Tools
• Data Analyzers and Protocol Analyzers
• WAN Monitoring Tools
• Voice/Video Quality Monitoring Tools
• Traffic Management
• Quality of Service (QoS) and Router Parameters
• Load Balancing
• Traffic Shaping
  • Leaky Bucket Traffic Shaping
  • Token Bucket Traffic Shaping
• MOS (Mean Opinion Score)
• Monitoring Log File
• Reporting and Managing Configuration Changes
• Admission Controls
  • Registration
  • Registration and Emergency Services
• MAC (Moves, Adds, Changes)
• Call Detailed Records
• Concepts and Components of Security Design and How They Affect the Converged Network
• Firewalls
• Authentication
• Proxies
• VPN: Virtual Private Network
• Site-to-Site VPN
• Remote Access VPN
• Network Address Translation (NAT) and Port Address Translation (PAT)
  • Encryption and Encryption Primary Functions
• Intrusion Detection System
  • Protocol and Application-based Intrusion Detection Systems
  • IDS and Firewall Comparisons
  • IPS (Intrusion Prevention System)
  • Network-based IPS
• Computer Viruses and Antivirus Recommendations
• VLAN (Separation of Voice, Video and Data); Demilitarized Zone (DMZ)
• Wrap-up: Course Recap, Q/A, and Evaluations